Privacy Policy

Big Mood Agency is based in Cape Town, South Africa, and works with local businesses worldwide. For questions about your information, email info@bigmoodagency.com.

• Details you submit in the free check, waitlist and booking forms: your name, business name, website, service, location, email address and phone number.
• Basic analytics and cookie data, including the pages visited, where visitors came from, country, browser, operating system and device type, time on site, page speed and errors.
• Clicks when analytics consent permits them.
• Purchase details are handled by Whop when you buy a product or service through its checkout.

Lovable's analytics uses no cookies, stores nothing on the visitor's device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it. Detailed data is kept for 90 days and daily summaries for a year.

• To deliver your free check, products and services.
• To reply to your questions and manage bookings.
• To operate, secure and improve the site.
• To send marketing emails only if you opt in. Every marketing email includes an unsubscribe link.

We share information only with service providers that help us run the business: our website host and database provider, Whop for payments and digital delivery, Calendly for bookings, and analytics and advertising tools if you accept cookies. We never sell your data.

Our host and database provider process the form details you submit so we can respond and deliver services. Whop receives the purchase and payment details needed for checkout and digital delivery, and its own site may use cookies. Calendly receives the booking details you enter and may use cookies in its booking widget. Analytics and advertising tools receive measurement data only as described in our Cookie Policy and your choices.

We're based in South Africa and use providers in other countries. Where your information is transferred internationally, we use appropriate safeguards for the transfer.

We keep information for as long as needed for the purpose it was collected, including providing services, keeping business records and resolving disputes, and then delete it. Lovable keeps detailed analytics for 90 days and daily summaries for a year.

Depending on where you live, you may have the right to access, correct or delete your information, object to processing, withdraw consent, or complain to your local regulator. This includes rights under POPIA, GDPR/UK GDPR and US state laws such as the CCPA where they apply. Withdrawing consent does not affect processing that was lawful before you withdrew it.

For any privacy request or question, email info@bigmoodagency.com.